RETURNS: 

We accept returns for unused & unopened products in original and condition and packaging within 30 days of purchase.

1) Contact support@ogee.com with your order details to initiate your return.

2) Complete our Return Form to include with your return.

3) Send the item(s) back to: 

OGEE Returns Department 
1 Lawson Lane, Suite 130
Burlington, VT 05401

Shipping costs are the responsibility of the customer and we recommended using a return service with tracking to ensure your return reaches us.

If you are eligible for a refund, a credit will automatically be applied to your credit card or original method of payment, usually within 3-10 business days of receipt. Your refund will include the product’s paid cost and applicable taxes. We do not refund original or return shipping costs. Returns that do not meet these requirements will be discarded. 

Gift recipients wishing to return their products will be granted online credit and should contact support@ogee.com for assistance prior to making a return.

SHIPPING: 

We ship our CBD Sculpted Lip Oil only to states that legally allow the sale of CBD. Ogee Organablis CBD Sculpted Lip Oil must be purchased separately from other products on Ogee's main website. 

We offer FREE standard ground shipping on all applicable U.S. orders over $45 and $4.99 standard ground shipping on U.S. orders under $45. Please make sure to review the information below to ensure accurate delivery of your Ogee shipment.

• PO Box customers – please choose standard shipping at checkout via USPS and include your PO Box address in your shipping information. Otherwise, please choose upgraded shipping and provide your physical address for delivery.
• Packages marked as delivered to the address entered on your order are subject to product replacement only if deemed missing or stolen by the carrier. Please contact support@ogee.com within 14 days of your shipment's original date of delivery for assistance. 
• Please ensure your address is correct before you complete your order as we are not responsible for shipments marked as delivered to incorrect addresses.
• We cannot guarantee changes can be made to orders once submitted and we are unable to cancel or modify an order once fulfilled and in transit.

Processing timeline:

• We process and ship orders during business days Monday – Friday, excluding Holiday closures.
• We are pleased to offer FREE standard ground shipping on all U.S. orders  $45+ via USPS and process these orders typically within 1 to 2 days of receipt. During our busy times, this may increase to 2-3 days and we thank you in advance for your patience.
• We offer Two Day and Overnight shipping services available for purchase at checkout. All orders placed for Two Day and Overnight received by 11am EST will depart that same day. All orders received after 11am EST will depart the following business day. Please note that all expedited orders placed after 11am on Friday will not ship until the following Monday. Expedited services are delivered on business days only, Monday – Friday, per the carrier’s policies. We do not offer Overnight services for Saturday delivery at this time.

 

Delivery timelines:

Standard Shipping (3-7 business days)

Two Day (2 business days) – your shipment will depart the same day it is placed if before 11am EST.

Overnight (Next business day) - your shipment will depart the same day it is placed if before 11am EST.